Terms & Conditions

Between: the Business Representative mentioned as Chania Rentals | The Company and Renter mentioned as: Renter(s) | Guest(s) | Traveler(s)

Booking & Rates

All prices listed include rent, electricity, and water & all advertised facilities.

All prices concern the exact amount of people quoted (adults+children). Extra persons may carry additional charges, that are mentioned in the description page of each villa.

A deposit of 20-40% of the total rental value is required upon booking to confirm a reservation. There are details in the villa description page.

Although a security deposit is not required, it is understood by all Renters that in case of any substantial damage or item removal from the villas, Owner can claim materials, labor, or transportation costs or any other fees associated with damage restoration or services rendered.

Owner reserves the right to refuse entry to the villa to Guests who have not fully paid their rental on time or to extra persons from suggested capacity, who arrive without pre-agreement with Chania Rentals or the Owner.

Owner reserves the right to claim for an additional charge if more guests than those who are already quoted appear.

2. Payments

Payments must be made in EURO. All amounts should be received net of bank charges In case of credit card payment, the Renter will receive a confirmation of the payment from the bank, while he will have access to a page on Chania Rentals site with all the details of his booking
In the case of a wire transfer, the confirmation of payment will be sent the day the wire is deposited to the company bank accounts and not the day money is wired form renter's bank accounts
An official receipt will be issued by the Owner and will be received on arrival
Owner is liable by Greek Law to register his vacation rental to the Tourist and Tax Authorities
Renters have to provide the relevant data (Passport or ID copy and permanent address)
In case a credit card is not accepted by the Owner for a balance payment but the Renter wishes to pay by credit card through our site, a service fee of 2% of the amount will be charged

3. Cancellation & Refund

A cancellation of booking is possible according to the policy of each villa, which is mentioned on the description page of the villa
In case the villa becomes unavailable before or after booking confirmation, Chania Rentals will try to find the Renter a similar accommodation
If the Renter does not like any of the alternatives, they will receive a full refund

4. Terms of Lease

Final rental price includes rental for a specific period and number of guests, plus water, electricity, maid service as described, pool/garden maintenance, and all mentioned facilities
Villas will be clean and ready to use on check-in
In no circumstance may the Renter invite extra people without the prior consent of the Owner
In this case, the Owner reserves the right to refuse entry or claim an extra charge for extra persons
Renter may not extend their stay without prior approval
Events and gatherings such as lunches with external guests, parties, receptions, BBQs, or other one day/night social events are not permitted unless otherwise agreed
Extra fees may apply for such events
Rental price includes cleaning and change of linen & towels for all properties
Maid duties are to clean the house and change linen, not do guests' laundry, ironing, or cooking
These services can be arranged locally
Linen provided is for in-house use only and not to be taken to the beach
Most villas offer pool towels for free
Supporting personnel will enter the property at pre-agreed times
Guests will be informed of those dates and times upon arrival
Main food supplies, alcoholic drinks, bottled water, or other supplies are not included in the price
Rental price does not include any transfers unless agreed with the Owner
Check-out time is 11:00 in the morning unless a late check-out is agreed
Check-in time is 15:00 unless an early check-in is agreed
It is not allowed to change the setting or decoration of the houses without the prior consent of the Owner
Renter is liable for any damage or removal of items at the property
Pets are allowed only with prior consent and approval of the Owner
Guests are expected to respect neighbors

5. Liability and Responsibilities

Neither Chania Rentals nor the Owner is responsible for accidents, injury, or death that take place on the property
By sending a deposit, the Renter agrees to these Terms of Lease and waives any future claims
Swimming pools should be used with caution and according to the pool rules of each villa
Guests are fully responsible for the use of the pool
In case of an accident, injury, or death, Renters waive any future claim
Renters are advised to have a medical plan that will cover any medical expenses in Greece
If any guest has a serious chronic condition, they must inform Chania Rentals in advance
Renters must bring ample supplies of needed medications
The Company has no control over noise levels within legal time zones
The Company reserves the right to end the leasing agreement for illegal activities
The Company reserves the right to end the leasing agreement if property integrity is in jeopardy

6. Additional Provisions

In case of unforeseen circumstances, the Company reserves the right to cancel and refund or move to alternative accommodation
No responsibility for consequential damages will be accepted
The Company will make efforts to find alternative accommodation
Sending a booking deposit automatically accepts these Rental Terms
These Terms apply in addition to any partner agents' terms

Contact Information

For any questions regarding these terms, contact us at: info@chania-rentals.com or call +30 2821 800511